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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the very first step you should take is to press the Help button, which is present on each and every page. A pop-up menu will appear. It includes exhaustive information about all the actions that you can perform on that particular page. Each popup shows up on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a wide range of tutorial videos describing how to work with our Control Panel. They're shot for those of you who want to see how things are getting done rather than only reading articles. Thus, everyone can quickly get to know our web hosting Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't discover the answer you searching for, take a glimpse at our extensive FAQ section, which covers questions asked by real people and provides practical solutions. We constantly update our Frequently Asked Questions section with new entries in an attempt to encompass all the new additions and innovations associated with our platform.

Ticketing System

If you still can't find the solution you need in the FAQ section either, we have a excellent team of support engineers available 24/7/365 and ready to help you with any problem. Each support ticket you submit will be replied to within one hour (the average trouble ticket response time is about twenty mins), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 218993

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com