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Customer Support


Context Help

If you lose your way inside our Control Panel, the first thing you should do is press the Help button, which is visible on each and every page. A context menu will appear. It includes thorough info about all the operations that you can perform on the given page. Each context menu shows up on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have an extensive selection of instructional video clips explaining how to use our web hosting Control Panel. They're intended for those of you who want to see how things are getting done instead of only reading articles. In this way, anyone can swiftly become familiar with our hosting Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't find the solution you need, take a peek at our extensive Frequently Asked Questions database, which contains questions asked by actual users and offers real solutions. We frequently "revamp" our Frequently Asked Questions database with new articles in order to cover all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't discover the solution you need in the Frequently Asked Questions section either, you can get in touch with our excellent team of support engineers available 24-7-365 and ready to help you with any query. Each trouble ticket you open will be responded to within 1 hour (the average ticket response time is about 20 mins), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 279220

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com